Frequently Asked Questions

Drivers must be 18yrs old or over.  If you are between the ages of 18-20 the insurance excess is $2500 and you are not eligible to purchase CDW (collision damage waiver) to reduce this excess. A $2500 bond is required. If you are 21 or over the insurance excess may be reduced to either $400 or NIL by purchasing our Gold or Silver Insurance Cover (CDW).

The only exception to this is our Today's Deal car category - for this car type only, hirers who are 18-20 years old may purchase CDW in order to reduce the insurance excess to NIL.  In this case, so long as the hirer presents a credit card, they will not be required to leave a bond.

Note that to hire a specialty vehicle (MPV, SUV, Family SUV, Premium SUV, Luxury SUV, Premium Elite & Premier) you must be 21 years old or over and hold a full drivers licence, ie. a restricted (or Australian red P1) licence is not accepted.

Our rates are fully inclusive of GST, unlimited KM and standard insurance.  Standard insurance has an excess of NZ$2500.

If your overseas driver licence or permit isn't in English you must also carry an accurate English translation in order to be able to drive in New Zealand. The translation must be provided by:

• A NZ Transport Agency authorised translation service (由NZTA认可的翻译机构), or 或
• A translation document issued by a Notary Public Office in China. (由中国公证处出具的有效驾照翻译公证件)
• A diplomatic representative at a high commission, embassy or consulate, or
• The authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation).
• Note that by law your original licence must also be carried at all times

You can find further information by clicking on the following link:

http://www.nzta.govt.nz/driver-licences/new-residents-and-visitors/approved-translators/

A Debit Card (such as Visa Debit, Debit Mastercard or Prepaid Travel Card) is accepted as security when hiring a vehicle, provided that Gold CDW is selected. If Silver or Bronze CDW is selected, a debit card bond is required which may be paid via debit card upon vehicle collection. The bond is NZ$400 where Omega’s Silver CDW has been selected, and NZ$2500 if Bronze is selected.

If you can supply us with a Credit Card as security, but wish to Pay with a Debit Card no bond is required (although please note that the credit card holder must be named on and sign the rental agreement and be present upon vehicle collection).

As of 1 Feb 2015 the AA is changing the way it operates the AA 24hr Roadservice Program.

In the event of a mechanical breakdown call the AA and they will send out a Service Office to assist you.  If your need for assistance falls in the 'driver error' category - ie. flat battery, changing punctured tyres, lost keys, locked out of car, out of fuel, there is a fee that you will need to pay to the AA prior to their attendance.  Call out fees are between $90 and $165 incl GST depending on your geographic location.

Yes of course, however 48 hours notice is required if you would like a refund for the unused days.  Similarly, if you are returning the car later than expected 48 hours notice is required in order to avoid paying the 'unauthorized late return' rate.

If you give us 48 hours notice that you wish to extend your booking, we'll extend it at the same rate as your current hire.  If you return it late without giving us any warning this is called an 'unauthorized late return' and is charged at $25 an hour for up to 4 hours, then $80 per day thereafter in addition to your current daily hire rate.

Yes, you do need to pay for any tolls or traffic infringements incurred and where possible it is best to pay these yourself and avoid an infringement notice being sent to us at Omega.  If we receive an infringement notice we are required to contact the issuer and arrange for the liability to be transferred out of our name and into yours.  We charge a $30 administration to cover our processing time. You will then be required to pay the toll fee or traffic infringement along with any penalties to the issuer, as well as paying a $30 admin fee to Omega. 

If you are over the age of 18 and on a restricted (or Australian red P1) licence you can hire a car from us, however there are a few conditions.  

1. In all car categories you have an insurance excess of $2500 which cannot be reduced and you will need to pay a bond of $2500 on your credit card at the start of your hire.  This is then credited back to your card upon safe return of the vehicle and any accessories.

2. You are not eligible to hire our speciality vehicles - the MPV, SUV, Family SUV, Premium SUV, Luxury SUV and Premium Elite range.  You can hire our Economy and Premium Budget cars without selecting CDW.

Note that if you are 21 or over, on a full licence (or an Australian green P2) licence the above conditions do not apply.

A cancellation fee of 20% of the total hire will be incurred if the rental is cancelled 24-72 hours prior to pickup, and a fee of 40% of the total hire will be charged in the event of cancellation within 24 hrs or if you fail to collect the car.  If you cancel your booking more than 72 hours prior to your pick up time, then cancellation is free of charge. 

If weather conditions should cause your flight to be rescheduled please note that your car rental charge will start from the pick-up time and day booked.  Please advise us of your new arrival time if possible, so that we can hold your car for you.  If you no longer require the car please note that our standard cancellation fees will apply.

If weather conditions should cause your flight to be rescheduled please note that your car rental charge will start from the pick-up time and day booked.  Please advise us of your new arrival time if possible, so that we can hold your car for you.  If you no longer require the car please note that our standard cancellation fees will apply.